PizzaForno Loyalty Program & Mobile App Overview Jump to section
Empowering Licensees with Customer Retention Tools Jump to section
The PizzaForno Loyalty Program is designed to drive repeat business, enhance customer experience, and help licensees build a loyal customer base through automated rewards and seamless app integration. As a licensee, understanding how the program works can help you better promote it at your location, encourage app usage, and increase order frequency through loyalty incentives.
How Customers Join the Loyalty Program Jump to section
There are two easy ways for customers to enroll:
Via the PizzaForno App (Preferred Method): When a user downloads the PizzaForno app and creates an account, a unique loyalty code is automatically generated and linked to their profile.
At the Machine: Customers can also tap the screen at any PizzaForno machine and create a loyalty code during the ordering process.
The app allows users to easily retrieve their loyalty code at checkout, track progress, and order ahead, creating a smoother experience and increasing engagement.
Loyalty Program Mechanics: How It Works Jump to section
The program is simple and easy to use:
Earn Points: Customers earn 1 point for every pizza purchased when using their loyalty code, whether through the machine or the app.
Track Progress: Users can log into the app and check the “My Account” section to view their current point balance.
Redeem Rewards: Once a customer earns 10 points, their 11th pizza is free, automatically applied with no additional steps when utilizing their code.
This rewards structure not only encourages return visits but also promotes higher usage of the app, which supports order-ahead features and convenient pickup experiences.
The PizzaForno App (Canada & U.S.) Jump to section
The PizzaForno app is available in both Canada and the United States, offering a localized experience for your customer base.
Customers can download the app for:
Apple devices from the App Store
Android devices from the Google Play Store
To make it easy for users, direct them to pizzaforno.com/apps, where they can select their country and download the appropriate version of the app.
Order-Ahead Feature: How It Benefits Licensees Jump to section
With the PizzaForno app, customers can reserve their pizza up to 12 hours in advance. This not only increases sales but also helps manage inventory and reduce missed opportunities during peak hours.
Order-Ahead Process: Jump to section
Customer downloads the app and creates an account
They locate the nearest PizzaForno machine
Select and purchase a pizza via the app
Receive a pick-up code for redemption
Retrieve the pizza on-site or opt for “Deliver Touchless” via the app
Every order placed through the app contributes to the loyalty program, incentivizing customers to return and making your machine a consistent go-to destination.
Why It Matters for Licensees Jump to section
The loyalty program and app aren’t just value-adds, they’re powerful business tools designed to:
Increase repeat orders
Promote customer retention
Enhance the machine experience
Encourage app engagement (which improves convenience and operational efficiency)
All of this is setup by our team and requires no work from the licensees end.